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Daniel Bedoya Arroyo

Service Platform Analyst

Daniel works as the Service Platform Analyst, supporting the global incident response efforts of the Digital Security Helpline, with a particular focus on incidents taking place on 3rd party services and infrastructure, including social media, email providers, hosting services and others.

Daniel has been part of the Digital Security Helpline team since 2014. He previously held other positions, including serving as Director, co-Director, Incident Response Manager and Latin America Regional Manager.

He works out of Access Now’s Costa Rica Office. He holds a degree in Electronics Engineer from the Instituto Tecnologico de Costa Rica. Prior to joining Access Now he worked as Operations Engineer and Quality Assurance Engineer for the Security Operations Center (SOC) at Costa Rica’s largest ISP.

000 cases|Social thumbnail: Helpline hits 10

Strengthening civil society’s defenses: what Access Now’s Digital Security Helpline has learned from its first 10,000 cases

9 Jun 2021

Online civic space is under attack, and Access Now’s Digital Security Helpline is a lifeline that crosses time zones and languages to support at-risk groups and individuals from civil society. The 24/7 computer security incident response team has now assisted on more than 10,000 cases affecting activists, journalists, and non-profit organizations. “Strengthening civil society’s defenses: what Access Now’s Digital Security Helpline” shares what we have learned from the first 10,000 cases, identifying key trends, exploring case studies, and offering insight from data on requests for assistance from across the globe.

Publication
Strengthening civil society’s defenses: what Access Now’s Digital Security Helpline has learned from its first 10,000 cases
9 Jun 2021
Strengthening civil society’s defenses: what Access Now’s Digital Security Helpline has learned from its first 10,000 cases

Digital Safety Specialist – Asia (Manila)

9 Apr 2021

As Digital Safety Specialist you will be part of a global team responsible for providing digital safety advice and support for civil society groups at risk around the world, both in-person and remotely.

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Digital Safety Specialist – Asia (Manila)
9 Apr 2021
Digital Safety Specialist – Asia (Manila)
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Digital Security Helpline: our approach to content-related cases

12 May 2020

Critical voices from civil society are being censored. Here’s how the Digital Security Helpline addresses cases related to content governance.

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Digital Security Helpline: our approach to content-related cases
12 May 2020
Digital Security Helpline: our approach to content-related cases

A world FIRST: Access Now Digital Security Helpline brings civil society focus to leading global incident response network

6 Jun 2019

Access Now’s Digital Security Helpline is proud to announce that it has been accepted as a full member of the Forum of Incident Response and Security Teams (FIRST). Our Helpline is the first member of FIRST that is focused on defending civil society actors from digital threats.

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A world FIRST: Access Now Digital Security Helpline brings civil society focus to leading global incident response network
6 Jun 2019
A world FIRST: Access Now Digital Security Helpline brings civil society focus to leading global incident response network